Free template · Client communication · UK skin & aesthetic clinics
How to respond to medical questions sent over DM or email
Medical advice given by message — even briefly — can create real risk if it turns out to be wrong for that specific client.
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✔ Leonoli reply
I'm not able to provide medical advice or prescribe treatments via message. If helpful, this can be reviewed in an appointment.
Free template
I'm not able to provide medical advice or prescribe treatments via message. If helpful, this can be reviewed in an appointment.
This keeps the response professional without answering a medical question outside the right context.
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