Skin clinics · Professional communication system
The messages your
clinic software
doesn't write.The messages your clinic
software doesn't write.
Your booking system handles appointments, records, and consent. It doesn't write the reply when a client asks "is this normal?" at 9pm. Leonoli does — consultation summaries, aftercare, follow-ups, complaints, and difficult client messages. Clear, professional, within scope.
Try 3 messages free · Founding clinics lock £19/month
What this looks like in practice
Real message examples. Same situation, different outcome.
Client asks about results
"When will I see results?"
❌ Typical reply
You should start seeing improvement in a few weeks if you stay consistent.
✔ Leonoli reply
Thank you for sharing your expectations. I'm not able to provide outcomes or timelines. This can be reviewed further if needed.
Client has a reaction
"My skin is red, is this normal?"
❌ Typical reply
This is completely normal, there is nothing to worry about at this stage.
✔ Leonoli reply
Thank you for your message. I'm not able to assess this fully via message. If helpful, this can be reviewed in an appointment.
Client asks for advice
"What should I use now?"
❌ Typical reply
Use a gentle cleanser and avoid actives for now.
✔ Leonoli reply
I'm not able to recommend products via message. This can be discussed in an appointment if needed.
Client complaint
"I'm not happy with the results"
❌ Typical reply
I'm sorry to hear that, this usually settles and improves.
✔ Leonoli reply
Thank you for your message. Please outline your main concerns so we can review and agree on next steps.
Everything included for £19/month
✓ Consultation Summary System
Turn notes into structured, neutral client summaries — Email, DM, or documentation format.
✓ Aftercare & Follow-up System
Aftercare recaps, 48-hour check-ins, gentle rebooking — all scope-safe.
✓ Tone & Boundary Control
Calibrate tone, remove risky wording, handle scope refusals professionally.
✓ Clinic & Inbox Situations
Policy responses, complaint handling, thread consolidation.
✓ Emergency Responses
AI-generated responses tailored to what the client actually said. Covers diagnosis requests, results pressure, reactions, complaints, and medical advice requests.
✓ Unlimited messages
No limits. Generate as many messages as your clinic needs.
Built for the UK — useful wherever you practise
Leonoli is built around UK aesthetics standards (NMC, ASA/CAP, JCCP). But the principle behind it is universal: never diagnose by message, never promise an outcome, never drift outside your professional scope. That's true in London, Dublin, Sydney, Toronto, or Texas.
Universal communication principles
The rules that protect a clinic — stay factual, don't assess remotely, don't promise results — are the same in every country. Leonoli keeps every message within those boundaries.
Adapts to your spelling and tone
UK or US spelling, formal or warm — Leonoli matches how your clinic communicates, wherever you are.
Your local standards, your judgement
Leonoli supports how messages are written. You remain the professional, applying your own local regulations and clinical judgement before anything is sent.
Used by independent clinics across
Pricing
£19 / month
Full access to all four systems. Unlimited messages. Cancel anytime. Less than one client DM gone wrong costs you.
Founding clinics lock £19/month for life.
Keep the subscription active and the founding price stays yours. You review every draft — nothing sends itself.
No contracts. Cancel anytime. Instant access.
Free resource
UK Aesthetics Compliance Checklist
NMC prescribing rules in force from June 2025. ASA/CAP marketing compliance. Procedure risk tiers. 4 pages, plain language, free PDF.
Download free checklist →