Free template · Client communication · UK skin & aesthetic clinics
Cancellation policy message template for clinics
A cancellation reply should apply your existing policy — firmly, without blame.
Template to copy
✔ Leonoli reply
Thank you for letting us know. Our cancellation policy is [policy text]. Let us know if you'd like to rebook for another time.
Free template
Thank you for letting us know. Our cancellation policy is [policy text]. Let us know if you'd like to rebook for another time.
Use your actual policy wording. Do not add exceptions, discounts, or blame unless you have decided to offer them.
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